Message from the Editor
Lights out, applause... as the curtains fall on the Annual Conference and Exhibition, one can't help but realise the signs of relief and satisfaction on the faces of the organizing committee members. Just weeks before the event, there were frantic scrambles to confirm delegate attendence, sponsorship terms and speaker schedules - the organizers suffered many late and sleepness nights. But all's well that ends well, the months of toil and hard work paid off with another year of record attendence. Kudos to all those who contributed out of sheer grit and passion for the community.
September 2006 also saw the completion of another important milestone for itSMF Singapore. The FY 05/06 service term of the executive council and executive committees came full circle that month. While we welcome the new members in the council we regrettably bid farewell to some founding members who are taking a back seat to focus on other priorities in their careers and in life. As Mr Ng Kim Hung, the out-going president delivered his thoughtful "farewell" speech at the AGM, we were once again reminded that itSMF Singapore would probably not be what we are today if not for the persistence and dedication of founding members like Ms Mei Lim. We wish them well and hope that they will never be too far from itSMF and Singapore.
Most of us will reckon the past 2 years as the founding years of the chapter. The coming new term should herald in a new phase of transformation and growth. Over the next few weeks, the newly elected council will work intensely to plan and deliver another year of activities and value to our members. Take this chance to share your thoughts and suggestions for future activities with us. We encourage you to take a 5 minute survey which will provide invaluable feedback to the new council.
We hope you will enjoy this newsletter. For any feedback or letters to the Editor, please contact us at firstname.lastname@example.org
Newsletter Editorial Team
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Congratulations to the Newly-Elected Executive Council Members !
President - Mr Tay Kheng Tiong
Vice President - Mr Umar Chandran
Secretary - Mr Ho Eu Jin
Assistant Secretary - Mr Peter Robert Edwards
Treasurer - Mr Sushil Chatterji
Ordinary Council Member - Dr Charles Ling
Ordinary Council Member - Mr Venkat Narayanan
|The End of an Era - CEO Aidan Lawes to leave itSMF|
|After 8 years as Chief Executive Officer, Aidan has decided to step aside and seek new challenges. He will be in office until 31st December but will leave at the end of November.|
Phil Ives, UK Chairman, says:
“I’m sure you will support me as I record our immense thanks for the outstanding contribution Aidan has made not only as Chief Executive Officer, but also in a voluntary capacity over many years prior to taking on the CEO role.
During his stewardship, itSMF UK has quadrupled its membership and turnover as well as extending the breadth and quality of the services offered to members. For most of the time he has also discharged the role of CEO for the International community and has helped it grow from 8 to nearly 40 chapters, with a number of others that he is in the process of nurturing towards full acceptance.
In addition, he has been prominent in the ongoing development of both ITIL best practice and the formal ISO/IEC 20000 standard and associated qualification and certification schemes.
He will leave a strong foundation and lasting legacy not only in the UK, but across the many chapters he has helped to establish and grow.”
“My time with itSMF (and ITIMF as it was originally) has been both challenging and rewarding. A combination of personal circumstances and the need for the organisation to change to meet the emerging “new world” make the time right for such a move.
Throughout my volunteer and paid involvement, I have been privileged to meet and work with some very talented and dedicated people. My thanks go to all who have worked with me to make the organisation what it is today.
I currently have no plans for the future, though I hope to have some small involvement in the ITSM industry. First, a rest is called for.
As Phil has graciously said, we have built a strong foundation for the future, though I wonder if anyone back in 1991 had any idea just what we were unleashing when the organisation was founded.
I look forward to seeing as many of you as possible at Birmingham.”
|ITIL Refresh & CAR - the Impact on Examinations|
|On July 20th 2006, APMG signed a contract with the Office of Government Commerce (OGC) to become the new accreditation body for ITIL®. How will the changes impact the qualification and training scheme? Will existing qualifications need to be upgraded to take into account the new material? Find OGC's answers to some of the major questions being asked on the impact of all the current ITIL changes on Qualifications, Training and Examinations below.|
How will the changes impact the qualification and training scheme?
OGC would not anticipate major changes to the core of the qualification and training scheme as a result of the CAR project, and subsequent awarding of new contracts. However, prior to the launch of this project, there was an identified need to review the current range of qualifications to ensure that it meets user requirements. This work is ongoing and will result in some changes to the current scheme.
It is important to note that OGC recognises the considerable investment made in ITIL by many companies and organisations around the world and is keen to ensure that this investment will not be undermined by changes to the current scheme.
How will the new material be incorporated into the qualification and training scheme?
Examination Institutes and Accredited Training Organisations (ATOs) will have access to the refreshed version of ITIL in a timely manner and the marketplace will be given ample advance notification of changes to be implemented.
The ITIL Programme Board has responsibility for supporting the review of qualifications and alignment with standards. Once again, there will be little to report until the new ITIL content is finalised.
Will existing qualifications need to be upgraded to take into account the new material?
What are the plans for development beyond the core books?
How will this further development impact the qualification and training scheme?
How will the Examination Institutes be accredited under the new contracts?
the management of the examination process
EIs will continue to accredit ATOs and trainers, though there will be a different emphasis on exactly what is accredited.
How will the examination process operate?
There will be a multi-national panel of examiners with representatives from Europe, Asia and North America, who will be responsible for the development of the revised scheme and for the ongoing development and maintenance of exam questions and marking guidelines.
For the refreshed ITIL there will be a single database of exam questions for each qualification, available for use by all licensed EIs. Exam questions will also be made available in multiple languages in accordance with market demand.
How difficult will it be for training organisations to become compliant?
Any new training organisation will have to demonstrate that they have:
appropriate management systems
|An overwhelming response for itSMF (Singapore Chapter) 2nd Annual Conference and Exhibition held at the Singapore International Convention & Exhibition Centre in August 2006. |
“Unveil the 4 Dimensions to Business Excellence – People, Partners, Process & Product of ITSM” was revealed as a journey; a destination worth embarking to attain operational excellence.
This event brought together 310 attendees compromising experts, practitioners, enthusiasts and novices; created a platform for the exchange of ideas and experiences. International practitioners of ITIL shared their experiences in the service management space. Corporations adopted ITIL were also present to share their experiences in reaping the fruits of ITIL. This format has benefited members with access to a network of industry experts and exposure to invaluable learning.
Sponsors and Exhibitors for this event encompassed leading IT players in IT Service Management industry:
Adopting ITIL is a journey and itSMF is the only internationally recognized and independent organization dedicated to IT Service Management. The itSMF has a major influence and contributes to industry Best Practices and Standards worldwide. For further information, please email itSMF's Event and Conference Committee or access the Post-Event Communications Pack
Article of the Month
Aligning IT to business goals with ITIL
Today, IT departments are beginning to evolve to align themselves to business objectives. Business concerns are IT concerns. In today’s world, one cannot run a business without IT. And IT is not about managing systems but managing services.
ITSM is the way – or how – people do things in IT.
What then is ITIL? ITIL is a framework outlining worldwide accepted best practices for IT service management.