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itSMF Singapore Newsletter-November 2013
Posted: 1 Nov 2013
itSMF Singapore Newsletter - November 2013
From the Editor's Desk
|itSMF would like to take this opportunity to wish all Happy Deepavali! || |
(English pronunciation: /dɪwɑːli/) also
called Divali, Deepavali or the "festival of lights", is a five-day
Hindu festival which starts on Dhanteras, celebrated on the thirteenth lunar
day of Krishna paksha (dark fortnight) of the Hindu calendar month Ashwin and
ends on Bhaubeej, celebrated on the second lunar day of Shukla paksha of the
Hindu calendar month Kartik. Dhanteras usually falls eighteen days after
Dussehra. In the Gregorian
calendar, Diwali falls between mid-October and mid-November.
"Diwali" or "Divali" is a contraction of deepavali which
translates into "row of lamps". Diwali involves the lighting of small
clay lamps filled with oil to signify the triumph of good over evil.These lamps
are kept on during the night and one's house is cleaned, both done in order to
make the goddess Lakshmi feel welcome. Firecrackers are burst because it is
believed that it drives away evil spirits. During Diwali, all the celebrants wear new
clothes and share sweets and snacks with family members and friends.
Courtesy from: http://en.wikipedia.org/wiki/Diwali
Thank you for your continued support
to the Chapter, which has helped us to bring many professional, social and
networking events to chapter members in Singapore.
Our event in October on "Configuration
Management Systems & Data Management: Top Tips for a Successful
Implementation" held on October 29th 2013 was well received. A synopsis of the talk follows. Members who missed the event can access the
presentation materials on our website.
We welcome any suggestions / feedback
that will help us improve on our program of activities and in meeting your
look forward to seeing you at our next event, details will be sent shortly via
itSMF Singapore Chapter
Chris Pope, Snr Director, Product
has more than 15 years of professional experience in Enterprise Class
Technologies for Global 2000 companies, Process Design and Implementation,
project management, training, global operations Recognized IT Operations, process
and methodology expert. He has a proven track record and experience of managing
large scale process and technical implementation projects, implementing
solutions with global reach and structure, managing enterprise CMDB with over
two million CI's, Chris's experience speaks to his ability as both a strategist
and organizational leader.
To make the
right decisions, you need the right data. To make it more effective, you need
this information from the right source and that source is the CMDB. One of the "quality problems" to have, as
your business grows is the challenge of managing all your resources. As the number of your IT assets expand, it is
important to get more visibility on what applications and services are running
on each asset, how they interact, and the business impact if these resources
are down, responding poorly or slowly, or jeopardized by security threats.
In this interactive session, Chris gave a
walk-through of the various challenges - from inception, to design, process and
data management - as well as some top tips on how to make your CMDB work to
deliver value to your Incident, Problem and Change Management processes.
Learn at Yokogawa Electric International Pte Ltd on Thursday
3 October 2013
Root Cause Unknown: The
ins and outs of problem management by
Mat-Thys Fourie (Ph.D.) President
& Managing Partner of Thinking Dimensions Global
line with itSMF Singapore Chapter's efforts to bring additional value to the
Service Management community, we had recently introduced Lunch and Learn
initiative which is typically a 90-minute session held at a corporate's
premises exclusively to that organization. Another initiative called ITSM
Clinic will be rolled out shortly which will be in the form a panel discussion
on a given IT Service Management topic where members and industry practitioners
openly discuss the topic.
first lunch and learn session (or brown bag session) was held for Yokogawa
Singapore Development Centre (SGDC). Mat-Thys Fourie, President and Managing
Partner of Thinking Dimensions Global shared his vast experience on problem
management and root cause analysis. Around 40 members of the Yokogawa SGDC
including the Centre Head, Shinji Oda attended the session. The session was
well received by the team who were fully satisfied with what they learnt during
the session. A key take away for the members is the importance of conducting a
technical cause analysis before simply proceeding with the root cause analysis.
and Learn sessions are being planned in the months ahead. If you would like to
organize one such session for your firm or if you would like to present in
these sessions, please write to us at email@example.com.
We will be updating you with details
on the Chapter Leadership Conference, mentioned in our last newsletter, upon
receipt from itSMFi.
If you have not downloaded a copy of
the itSMF 2013 Global Survey, it can be found at:
you missed our last newsletter, the following White Papers have been added to
the Intellectual Capital Repository.
Metrics for ITSM
2)Integrate Project & ITSM
3)Service Catalog Management - Best Practices & Practical Snippets
4)Service Integrator -Multi Supplier and many more
5) The Guide to ITSM -KPMG Maturity Model
Click here to
access the New White Papers
If you wish to share ITSM related
articles and white papers with the community, please send them to us at firstname.lastname@example.org. Thank you in advance for your contributions!
web services are being revamped to enhance communications with you. More updates coming your way soon.
ISACA Singapore Chapter
Cobit 5.0 Foundation Certification
Workshop -Nov 2013 & other ISACA
Click here for more details:
is an IT governance control framework (developed by ISACA) that helps
organisations meet business challenges in the areas of regulatory compliance,
risk management and aligning IT strategy with organisational goals.
COBIT can be especially beneficial
to those in the IT service management industry as it helps:
Improve and maintain high
quality information to support business decisions
IT effectively to achieve business goals
technology to promote operational excellent
IT risk is managed effectively
ROI on the expenditure of IT services and technology
compliance with laws, regulations and contractual agreements
Need assistance implementing COBIT?
implementing any new framework, there are policies to introduce, documents to
update, and procedures to implement. Completing and maintaining the
documentation is one of the main reasons for projects to fail, which is why the
Control Framework Implementation Toolkit
is the desired solution to implementing COBIT.
The bookstore offers members 10% off everything
in the bookstore, including Cabinet Office, itSMF and ITGP titles.
View all these resources and more at
the itSMF Singapore Bookstore >>
reasons to shop at the itSMF Singapore Bookstore:
1. 10% member discount
& ITSM resources in all formats
cheaper than Amazon
from a Hong Kong warehouse
5. Denominated in
ITSM help organizing events better -Case study
GP, EC, itSMF Singapore Chapter
As a practitioner of IT Service
Management, I am often questioned on the relevance of ITILŪ beyond IT, and here
is a classic example of my experience. Recently, I had the experience of
attending the Edinburg Science festival ....-Read More