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itSMF Singapore 2012 Annual Conference

Date: 16 Mar 2012 to 16 Mar 2012
Time: 09:00 AM to 05:00 PM
Location: Swissotel Merchant Court Singapore 20 Merchant Road Singapore 058281
Registration: Members (S$250.00) / Non-Members (S$300.00)
Closing Date: 11 Jan 2012


<Counting Down to Conference Promotion>
Paid delegates: Delegate-get-delegate will entitle a early bird discount for the new registrations.
Furthermore, double your chances to win an iPAD.


              Grand Prize


The itSMF Singapore conference will bring you beyond the ITIL books to examine the evolution of IT Service Management in Asia based on real life implementation experiences of numerous companies and leading industry professionals. The conference is a one day event falexilled with keynote speeches, presentations and panel discussions around:

  • Benefits realization of ITSM projects
  • Implementations experiences: considerations and gotchas
  • Global trends (mobile computing, cloud computing, Green IT, etc). 

There will be a strong emphasis on case studies, interactive sessions, etc to enable conference participants to get first hand knowledge of real world IT Service Management beyond the ITIL manuals. 5 PDUs will be awarded to PMP holders attending this event.


Guest of Honour

Mr. Alex Siow Yuen Khong 
Head, Enterprise Risk Management and Business Excellence,
Starhub Ltd 
President, Project Management Institute Singapore

A strong advocate of project management practices, Mr Siow initiated a programme to certify IT project managers in Singapore, which was launched in 1998 while he was the President of the Singapore Computer Society. Before joining StarHub, Mr Siow was Chief Information Officer of the Housing and Development Board.
"How Service Management is Implemented in Starhub"
Keynote Speaker: 0900 ~ 0930



Planned Speakers & Topics


"Implementing service strategy through enterprise architecture" Goh Boon Nam [Chief (New Initiatives & Strategic Planning), ISS-NUS                               

Time: 0930 - 1010

 Conference Rate:


Global Members of itSMF is entitled to the member's rate. This includes employees of the following companies: 


- IBM Singapore Pte Ltd

- Hewlett Packard Asia Pacific Pte Ltd
- Unilever Asia Pte Ltd



 Registration Form in PDF format 

 Registration Form in .doc format


 Contact Us:

 Crystal Tan
 Tel: +65 6377 6630
 Joanne Tan
 Tel: +65 6377 6619
 Main Line: +65 6278 2538
 Fax: +65 6278 7518

 Organised by:



Sponsored by: 


NUS/ISS     Lucid IT


Supported by:



itSMF supports:


 Managed by:  


Cancellation Policy:
Cancellations received in writing up to 30 days before the event will be subject to administrative fee of SGD 50. No refunds will be made thereafter. Substitution of personnel is welcome at no extra charge by contacting the Conference office. The organiser reserves the right to change the programme, cancel or postpone the event due to unforeseen circumstances.

"Think global, manage local challenges - Rolling out a Service Management tool to 10 countries"

Samantha Cox [Service Level Manager, ANZ Bank]

Time: 1010 - 1050

Hardware, Software Upgrades...What about a People Upgrade in IT Root Cause Analysis?" 

Matt Fourie [CEO Thinking Dimensions Global, Managing Director of ITRCA Practice]

Time: 1110 - 1150 

"Microsoft IT Best Practices for Green IT Adoption"

Lim Wei Wah [Head, Asia IT Infrastructure Services |User Experience IT | Microsoft]

Time: 1150 - 1230 

"'A fool with a tool is still a fool'. Case studies of people, process, technology aspects within ITSM implementations"

Harold Petersen [Director, Lucid IT]"

Time: 1330 - 1410

"IT Projects, Programmes, Portfolios and their interfaces to IT Service Management in the real world"

Peter Fowler [ICT Project Manager, Rolls-Royce Seletar Project]

Time: 1410 - 1450 

ITIL in action, handling Major Incidents - a case study 

Mayda Lim [Head of Support IDN, Asia, Thomson Reuters]

Time: 1450 - 1530  

Panel Discussion:

Panelist: Mr. Goh Boon Nam, Mr. Matt Fourie, Ms Mayda Lim, Mr. Jamie Donoghue

Moderator: Mr. Peter Edwards (President of itSMF)

Time: 1550 - 1640

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