About Us 

Our Mission

To share knowledge and encourage adoption of IT Service Management best practices with individuals and organizations

Our Aims

To be the leading body for engaging individuals and organizations in Singapore about IT Service Management (ITSM) and professional development in the field.

To provide ITSM practitioners and IT professionals a platform for knowledge-sharing, discussion and networking opportunities as a community.

About IT Service Management Forum (itSMF) 

We are a not-for-profit organisation and the prominent network of IT Service Management practitioners that forms a clearing house and platform for the on-going development and promotion of IT Service Management "best practice", standards and qualifications. itSMF has been the prime international forum for IT Service Management best practices since 1991, when the UK Chapter started as the foundation Chapter.

As businesses depend more and more on integrating and using technology to design, build, promote and deliver their enterprise products and services to market, so the benefits of adopting "best practice" IT Service Management and of becoming part of the IT Service Management Forum are now more than ever a necessity for IT professionals that want to support and enable their business with agile, modern, integrated solutions and cost effective ICT delivery, support and governance.  

The itSMF provides an accessible network of industry experts, information sources and events to help you and your staff address IT service management issues and help you achieve the agile design of technology enabled enterprise services and delivery of high quality, consistent IT service internally and externally through the adoption of "best practice".

Globally, the itSMF now boasts over 6000 member companies, blue chip and public sector alike, covering in excess of 40,000 individuals spread over 50+ Chapters.

Each chapter is a separate legal entity and is largely autonomous.

National chapter members benefit from the sharing of latest intellectual property, case studies, experience and publications, as well as conferences and events around IT Service Management best practices

The itSMF International Executive Board (https://www.itsmfi.org/) is the separate International entity that provides an overall steering and support function to existing and emerging chapters.

 About itSMF Singapore Chapter

The itSMF Singapore Chapter was formed in 2005 by a group of passionate industry practitioners in IT Service Management roles with a common mission to develop and promote IT Service Management and industry best practice in Singapore.

The Singapore Chapter provides an accessible network of industry experts, information sources and events to help you and your organisation address IT service management issues and to assist you in achieving the delivery of high quality, consistent and cost effective IT services both internally and externally through adoption of Best Practices.

What are our Objectives?

  • To encourage the establishment, development and use of industry best practice in ITSM in Singapore
  • To facilitate the exchange of information and sharing of knowledge of all persons who have an interest in ITSM, including organizations implementing ITSM programs, vendors providing ITSM products or services, and students;
  • To promote professional development and education of persons engaged in ITSM;
  • To publish and disseminate such information and knowledge as will be of service to members;
  • To act as liaison with other IT societies that have related interests and goals;
  • To undertake member's meetings, conferences, seminars, workshops and exhibitions, to support the attainment of the above objectives.
  • To be recognised by the Government, the IT industry and end-user organisations as the premier, independent and representative body for IT Service Management (ITSM) in Singapore;


What services do we provide to our members?

  • Knowledge sharing events where industry experts and fellow practitioners share experiences around an ITSM theme,
  • Annual conference, bringing together regional and global experts and senior IT Managers
  • Web site providing access to Members-only content including conference papers, white papers, case studies, business cases, process models and examples
  • Sharing local, regional and global developments, case studies and news
  • Promotion of regional ITSM survey reports
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