» Annual Conference 2016

Conference Overview




itSMF Singapore will be hosting the next annual conference in 2016, ITSM Leadership Congress - Innovation and Transformation on 22nd April, 2016 at the Marina Bay Sands Expo & Convention Centre.

Every year itSMF Singapore hosts an annual event to bring together industry experts, leaders and professionals to share smart and innovative approaches to implementing and adopting IT Service Management (ITSM). Every year additional knowledge is added to the field. This is because industry leaders like YOU come and participate at this annual event.

The theme for the annual conference this year is on "Innovation" and "Transformation". Key drivers that are more relevant to cities and businesses today than before. With Singapore working towards a Smart Nation vision, the ITSM community in Singapore can play a contributing role to achieve that vision. This can be achieved through encouraging and supporting the adoption of best practices, development of people resources and skills, exploring smarter, innovative methods and tools to streamline IT service delivery processes. Businesses also need to review their legacy IT processes and practices and seriously look at transforming their IT service operations and integrate their IT strategies with those of the business.

At this event, you will have the unique opportunity to learn, network, and interact with experienced IT professionals and leaders in the ITSM community. You will also have the opportunity to see some of the industry-leading technologies and solutions from the leading ITSM service providers. We believe the knowledge and solutions offered at the event will help you navigate through your IT service management journey.

Who are our audience

Technology and business leaders and professionals involved in the management and delivery of IT services internally, externally, managed or on the cloud. Technology and business leaders with a need to know and adopt IT service management best practices in their management of business operations, process, people and customers. CEOs, CIOs, CXOs, Head of IT Operations, IT managers and technology and service providers providing ITSM solutions and services.

Why you should be there

★ One full-day conference with a single power track - No distractions

★ A list of insightful topics and distinguished industry speakers lined-up

★ A Panel Discussion on an interesting ITSM topic of the day with a panel of expert speakers

★ Opportunity to meet and listen to Mr Manoj Vasudevan, acclaimed champion public speaker and author

★ Get your hands on the ITIL Practitioner Guidance Books & Pocket Books from AXELOS Global Best Practices

★ Above all, come and network with your peers and share your IT service delivery best practice stories and experiences


Conference Topics

★ Why IT Service Management Needs Lean IT
  With Goh Boon Nam, Chief, IT Service Management at UXC-ISS

★ Smart Cities, Safe Cities - Perspectives
  By Anthony Lim, Director at Cloud Security Alliance

★ Routine Innovation
  By Manoj Vasudevan, CEO at Thought Expressions

★ Digital Transformation - Hospitality Industry
  By Michael Lee, Former Group CIO at Banyan Tree Hotels and Resorts

★ SIAM and IT4IT: Friend or Foe
  By David Pickering, Solution Architect-Asia Pacific, Cherwell Software

★ The Legal Challenges to Innovation, and How to Deal With Them
  By Matthew Hunter, Commercial Attorney at Red Hat Asia Pacific

★ Innovation Through Cloud and Digital Transformation
  By Rory Fitzpatrick, Managing Director, CloudGo

Plus, we have additional distinguished speakers from across industries in our Panelist Discussion segment and more.

Refer to the Conference Programme Information for details on the conference agenda, speakers bio and more.



Conference Speakers Line-up




Panel Discussion Speakers Line-up



Conference Giveaways & Lucky Draw

★ Lucky Draw Prize - ITIL Practitioner Guidance Book, 3 copies to give away
  From AXELOS Global Best Practice

★ Registration Giveaway - ITIL Practitioner Guidance Pocket Book, limited copies while stocks last
  From AXELOS Global Best Practice

★ Registration Giveaway - ITIL Practitioner Guidance Brochure, limited copies while stocks last
  From AXELOS Global Best Practice

★ First 50 Member registrations - Leadership Lessons From The Mousetrap Book by Manoj Vasudevan, 50 copies to give away
  From itSMF Singapore Chapter



Join itSMF Singapore Chapter

To reap the benefits of our services, join the itSMF Singapore Chapter today.


Be a Volunteer

itSMF Singapore also invites IT Service Management professionals to contact us if you are interested to serve the ITSM community as a national council member or just helping out with our events and activities. For any queries, please contact us by email at enquiries@itsmf.org.sg.

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