itSMF Singapore Chapter


Dear Members, Partners and Associates,

The current itSMF Singapore Chapter Executive Council (EXCO) initiated a lengthy discussion this year on the future of the local itSMF chapter. The discussion culminated in the call for an Extraordinary General Meeting (EOGM) on 22nd November 2019 to call to a vote from the members on the proposed dissolution of the Singapore chapter. The EXCO secured a unanimous 2/3 majority vote from the members at the EOGM to vote in favor of the dissolution of the itSMF Singapore Chapter. The itSMF Singapore Chapter will be officially dissolved effective from 31st of December 2019.

Nevertheless, the spirit of the itSMF Singapore Chapter will not be lost. A DevOps/ITSM interest group will be formed under NTUC’s Tech Talent Assembly (TTAB) to continue the engagement with the itSMF members and the local ITSM community. Members interested to join the activities of the TTAB interest group can look forward to thought-leadership seminars on topics related to DevOps or IT Service Management and quarterly meetups for discussion and networking.

To find out more information about NTUC’s Tech Talent Assembly (TTAB) and joining in the activities of the DevOps/ITSM interest group (, please email TTAB secretariat at

We look forward to continuing the engagement with you under the TTAB DevOps/ITSM interest group.

Yours Sincerely,

Garion Kong

President, itSMF Singapore Chapter

"Service Management is a customer-focused approach to delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Service Management provides a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients."

Our Mission

To share knowledge and encourage adoption of IT Service Management best practices with individuals and organizations in Singapore.



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Nominate outstanding Cybersecurity Individuals, Students and Organisations today.

The closing date for submission of nominations has been extended to 1 August 2019 at 11:59 pm (Singapore Time). The itSMF Singapore Chapter is a supporting organisation of The Cybersecurity Awards 2019.


Become a member

Join us as a member today. As a member of the itSMF Singapore Chapter, you are joining an established non-profit organization with a mission to promote IT Service Management and associated best practices as an important and strategic organizational capability for organizations.

Some of the benefits as an itSMF Singapore Chapter member:

A) Stay abreast on IT Service Management Frameworks and Practices

B) Knowledge-Sharing, Discussion and Networking opportunities

C) Professional Development opportunities 

D) Leadership and Volunteering opportunities to contribute to the practice and community  

Kindly drop us a email at if you are keen to find out more about itSMF membership.


Learning Site

Check out the following ITSM-related topics for information on each of them. On our Learning Site, you can find topics and bite-sized resources covering every framework, tool and ways of working. (Members-only content)



  • VeriSM
  • Q4IT
  • DCMM

    Event Highlights

    Check out the event highlights from our recent events and activities organized for the chapter members. On our Events page, you can find the schedule of upcoming events and past. 


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